“I ordered online for 900$ of different goods. Delivery date was the 19/01. Got an sms on 18/01 saying they will finally deliver today. Had to reschedule my day but was ultimately happy to get all one day before. But no delivery on 18/01, 19/01, 20/01….
Contacted customer service (a kind of chatbot) who replied that they will deliver in 3 to 4 days. But of course, nothing happened. So contacted their so-called “customer service” 7 times in total between January and February but never got an...got any precise answer, just that they will send me an email once they have identified the problem. Well, of course, I never ever got any email. So today, 13/02, I contacted them again to cancel my orders. The funny thing is that the refund will take another 5 to 10 working days…just really good at taking and holding back the money.