“Regus has been a source of ongoing frustration due to unresolved issues, poor communication, and billing errors. Despite written confirmation that restoration fees would be waived, I was charged. Parking fees were suddenly billed in advance without prior notice, causing unnecessary confusion.
Repeated requests for updated invoices have been ignored, forcing me to rely on incorrect billing. My deposit has been withheld even after settling my balance, with no clear timeline for its return. Despite valid grounds for termination due to contract breaches, Regus refuses to cancel my agreement, continuing to charge me unfairly.
Customer service has been unresponsive, with promises of resolution consistently delayed. This experience has caused significant stress and financial inconvenience.
I strongly advise avoiding Regus if you value professionalism, transparency, and reliable service. Their handling of these issues has been deeply disappointing.
Date of this experience: 2024-12-02”
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