Pelago (Worldwide) Reviews

“BEWARE!!!! Do not use Pelago for purchesing any form of tickets. My family of 3 recently bought tickets to the Singapore Oceanarium for the expensive Dolphin Connection, SGD $565. This is where you get to actually swim with and interact with the Dolphins. Full day planned $30 taxi from Hotel to cable car. $150 on return cable car tickets and $30 taxi back to hotel. My 13 year old Daughter was so excited.

Anyway we arrived on time but we're informed that due to maintenance on the Dolphin pool it had be changed to the following day (this was not possible due to other commitments). We should have been informed by Pelago. Checked all emails including junk mail while standing at the entrance, nothing. The Oceanarium created a case number, so we could claim a refund. Contacted Pelago that day and messages been coming back and forward for 3 weeks. Keep getting told it has been escalated and would be resolved within q business day.

I'm over it and reading other people reviews it seems like they are hoping I will just go away, well that's not happening. Pelago says they are run by Singapore Airlines so I will start there followed by the Singapore Oceanarium until my money is refunded.

This is the 1st time I have used them on recent trip to Singapore. I won't be using them again, but was planning to use them when travelling as their prices seemed good.

Nothing, they are thieves and no contact numbers, so had to get in contact with.

Hard to get in contact with, keep say it will be resolved but never is.

I would warn others if it sounds to good to be true it generally is.

Date of this experience: 2026-05-01”

“THROUGH SOCIA MEDIA & FRIENDS WHO WAS SHARING THEOR EXPERIENCE USING THIS PLATFORM

I HAVE BEEN USING IT FOR SHORT WHILE. I STARTED THIS YEAR 2025. 1 -2 TIMES PER YEAR , WHENEVER I PLAN TO GO TRAVEL.

EASY TO ACCESS AND GET THE PASSES - FOR ATTRACTIONS. NOTHING. ALL GOOD TO GO. EASY ACCESS AND FRIENDLY PLATFORM

YES , IT IS EASY TO BOOK THE PASSES YOU. ITS LIKE EVERYTHING AT ONE PAGE.

Date of this experience: 2025-08-08”

“I got to know Pelago through searching for tours on Google.

I don't go for tours often, but I've used it before when booking a tour. I rarely use it as I personally don't spend on trips much, but I would consider it when booking for tours again.

I find it seamless when accessible for booking tours. I'd say it's ease of use is great. None I dislike. I think that the interface is friendly enough for consumers.

Yes, certainly I'll recommend, for booking tours or expeditions of sorts!

Date of this experience: 2024-11-01”

“Saw an ad for Pelago’s KrisFlyer rewards and decided to try it. Best travel decision ever!

After my first Pelago booking in December 2022 (a Kyoto tea ceremony!), I’ve recommended it to every traveler I know. Every trip starts with Pelago! I’ve averaged 3 bookings annually since 2022.

Family travel made easy: Pelago finds activities where *both* my kids and I have fun. No small miracle! Their customer service always resolves issues promptly, and the trade-off for quality over quantity is worth it. Still my top booking platform!

Pelago is the travel hack I wish I’d known earlier. Just booked a floating breakfast in Bali with my expiring miles. You’re welcome. 😉

Date of this experience: 2023-03-08”

“I got to know about Pelago through a recommend from a friend

I started using Pelago since 2024 while searching for travel attractions. I use Pelago several times a week as I travel quite frequently.

Most useful about Pelago is Pelago can plan where and when you want to go, best and hidden gem place, easy payment even can use miles, and of course best deal and price. Since last that I started using Pelago there is nothing I dislike about them because they are the best.

I will recommend my friends and family because Pelago are the best !!

Date of this experience: 2024-07-02”

“I got to know about Pelago through a tiktok video that was sent to me by a friend.

I have been using Pelago for around three months now. I use Pelago whenever I need to plan and book tickets.

It provides me with good quality and service. It's very user friendly. Not really. As of now I don't dislike anything about Pelago.

I highly recommend Pelago to anyone who wants to book their tour tickets easily.

Date of this experience: 2025-06-30”

“Found pelago through google search, awesome app with variety of activities to choose from.

few weeks back i started using pelago and its worth it. I use it 3 times a month, as i travel alot and do activities with friends.

Most useful about Pelago is choosing activities, amazing deals, and best price. Nothing i dislike, overall the offers are great and within the budget.

try pelago its worth to try, amazing deals, good price.

Date of this experience: 2025-05-01”

“I got to know Pelago when I was browsing and it popped up so I clicked on it.

I started using it about 6 months ago. It was great to plan my whole trip. I user Pelago probably once a month. Sometimes even more. It’s my go to place for planning trips.

Most useful about Pelago is the fact that you can book tours and organise your whole trip in the app. Nothing I dislike. It simply fulfills all I need when planning and booking adventures.

As the best app to plan trips. Its user friendly and very informative.

Date of this experience:”

“I came across Pelago while searching on Google for my travel activities.

I started using Pelago about 3 months ago while searching for travel attractions. I use Pelago several times a week as I travel quite frequently.

I really appreciate how user-friendly Pelago is. The interface is intuitive and makes it easy to navigate. There’s nothing specific I dislike about Pelago; it's been quite useful overall.

I highly recommend Pelago! It's an excellent tool for booking attractions and travel activities, and I think anyone who needs travel tips would find it really valuable.

Date of this experience: 2024-11-20”

“I know Pelago when i search web to book for my holiday destination.

I used it 3 months ago, and i wil use again next time. I will always use when i want plan my next holiday.

Most useful about Pelago is Pelago can plan where and when you want to go, best and hidden gem place, easy payment even can use miles, and of course best deal and price. No dislike for Pelago because they make all your holiday feel easy.

I will recommend my friends and family by my story, photo and experience from my holiday.

Date of this experience: 2024-05-29”