Omio (Worldwide) Reviews

“My brother recommended it to me. That's how i learned of Omio.

I started using Omio on the 29th of March, 2026. Yes. I used it twice and got the worst customer service imaginable.

There is nothing useful about using these scammers. One of the worst companies you can use for travel.

I was trying to book a ticket on the 31st of march for the 31st of march, from Vienna to Bratislava, however the app bugged out and i instead got a ticket for the 1st of April. Now this was a ticket for flixbus. I immediately contacted Omio and their stupid AI chatbot told me to contact flix, which i did. Flix answered on the 1st telling me to contact Omio as they can't process refunds when the ticket has been bought from a third party app. So, I contacted Omio in the early afternoon and got a response on the 2nd of April that they won't refund me. They waited on purpose for ticket to expire...

So in the end i didn't even get the flixbus 5 euros refund from the app. Screw omio, will never use them again in the future.

I really wouldn't recommend this company to anyone.

Date of this experience: 2026-04-02”

“I got to know Omio through websites and advertisements and even through Friends who used it.

I used Omio since last six months after watching friends frequently booking through it. I use Omio very frequently now as it is very easy and practical to use and very economical.

Most useful about Omio is reliable and economical and trustworthy and more over very user friendly. But sometimes the website is bit slow May be due to various reasons.

Yes very much recommended as it is reliable and user friendly.

Date of this experience: 2024-01-15”

“I got to know Omio from internet and some suggestions of friends, especially all the family. i always need transport me and my small family and i find them safe. i am using bus, train ,plane to my trips in europe

First of all, very quick and responsive team! Even on Xmas holidays, well done!
Slavcho was very reassuring and explained everything step by step, he really left me with no further questions about the matter. Well done guys. But sometimes they can not answer, you should wait if you have an urgent case.

i am highly recommend that for others, it is safe .

Date of this experience: 2023-12-25”

“I purchased 2 train tickets costing over $200 along with Xcover insurance that are partnered with Omio. My flight into Germany was delayed and I missed the train. The train company in Germany gave me the number of the next train to take to my destination. While on the train, an inspector checked our ticket and would not accept it. He made me purchase a new ticket costing more than what I originally paid. I figured I was covered and would get a refund for one of the purchases for the same trip. To my surprise, OMIO and Xcover refused to refund anything. I do not know why my flight was delayed and when I went to request a refund, I selected one of the options. Xcover refused my refund request stating that they do not cover delays due to blah blah blah. I replied that I do not know why my flight was delayed and I selected the option just to get the refund started. Again I was informed that I do not qualify for a refund. I PURCHASED THE INSURANCE IN CASE MY FLIGHT WAS DELAYED, APPARENTLY THE MOST BASIC REASON WE BUY INSURANCE DOES NOT QUALIFY FOR A REFUND. Big rip-off from Omio and Xcover. If you are travelling buy your tickets when you arrive at your destination. Most locations have machines that you can use to make your purchase. That was you are almost guaranteed that you are not getting ripped off. Omio and Xcover lure you into buying their tickets by telling you that you are travelling with “peace of mind”. A joke that costs you lots of money and headaches.”

“Omio memudahkan saya mencari rute yang cepat dan juga akurat tanpa harus khawatir salah tempat tujuan, dengan omio semua perjalanan anda semakin mudah dan gampang tanpa harus bertanya dengan orang lain, cukup menggunakan omio untuk teman perjalanan anda”

“Recommended to everyone who likes to travel. It’s a user friendly app to buy travel flights online. The process is easy and simple so I can complete my transaction quickly. I save a lot of my time and money.”

“Booked bus tickets. Fast and user friendly app. Even mobile friendly. Customer service is good. Easy to book tickets. Less time consuming than other apps. Must try app its worth it. Overall experience was really good”

“Compared to other travel agent sites, Omio is here as a refresher and has proven to be easier to use than other travel agent sites. The features available are very clear in their functions and do not confuse me as a user when using them. Even when buying tickets or vouchers, the process is not complicated so I can complete my transaction quickly.”

“I want to thank to the creator for creating this app! It’s so easy for me to book a flight ticket! I really love this app. Also, It’s really easy to register and doesn’t take a long time to buy a ticket!”

“I love to travel. This web application really help me when i need to check on flight, bus etc. It does guide me and other than that it ease me as everything was organized on my phone and did not really need me to find the details one by one by myself.”